{"id":17698,"date":"2026-09-08T11:18:36","date_gmt":"2026-09-08T11:18:36","guid":{"rendered":"https:\/\/dev.devprove.com\/?post_type=devprove_case&#038;p=17698"},"modified":"2026-11-03T10:57:11","modified_gmt":"2026-11-03T10:57:11","slug":"ukrtelecom-creatio-crm-bx","status":"publish","type":"devprove_case","link":"https:\/\/dev.devprove.com\/en\/cases\/ukrtelecom-creatio-crm-bx\/","title":{"rendered":"Creatio-based CRM BX implementation and modernisation for Ukrtelecom"},"content":{"rendered":"<p><strong>Project in progress<\/strong><\/p>\n<h2>\u0417\u0430\u0434\u0430\u0447\u0456<\/h2>\n<ul>\n<li>\u0444\u043e\u0440\u043c\u0443\u0432\u0430\u043d\u043d\u044f \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0438\u0445, \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u0438\u0445 \u0442\u0430 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u0447\u043d\u0438\u0445 \u0432\u0438\u043c\u043e\u0433;<\/li>\n<li>\u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0442\u0430 \u0434\u043e\u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f CRM BX \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0456 Creatio;<\/li>\n<li>\u0440\u043e\u0437\u0440\u043e\u0431\u043a\u0430 \u0456 \u043d\u0430\u043b\u0430\u0448\u0442\u0443\u0432\u0430\u043d\u043d\u044f \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u043e\u0457 \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u0456;<\/li>\n<li>\u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u043d\u044f \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f \u0442\u0430 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u044f\u043a\u043e\u0441\u0442\u0456 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457;<\/li>\n<li>\u043f\u0456\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0430 \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u0457 \u0442\u0430 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u0446\u0456\u0439\u043d\u0438\u0439 \u0441\u0443\u043f\u0440\u043e\u0432\u0456\u0434.<\/li>\n<\/ul>\n<h2>\u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442<\/h2>\n<ul>\n<li>\u0420\u0435\u0430\u043b\u0456\u0437\u0443\u0454\u0442\u044c\u0441\u044f \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0435 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0442\u0430 \u043c\u043e\u0434\u0435\u0440\u043d\u0456\u0437\u0430\u0446\u0456\u044f CRM BX \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0456 Creatio \u2014 \u0432\u0456\u0434 \u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f \u0432\u0438\u043c\u043e\u0433 \u0456 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043d\u043e\u0457 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457 \u0434\u043e \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u0457 \u0442\u0430 \u0441\u0443\u043f\u0440\u043e\u0432\u043e\u0434\u0443 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f. (\u043f\u0440\u043e\u0454\u043a\u0442 \u0443 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457)<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Project in progress: implementing and modernising CRM BX on Creatio, covering requirements, development, testing, documentation and support.<\/p>","protected":false},"featured_media":17699,"menu_order":20,"template":"","meta":{"_dp_client":"\u0423\u043a\u0440\u0442\u0435\u043b\u0435\u043a\u043e\u043c","_dp_service":"CRM-\u0441\u0438\u0441\u0442\u0435\u043c\u0438","_dp_technologies":"Creatio CRM, CRM BX","_dp_logo_id":17474,"_dp_mockup_id":17763,"_dp_tagline":"CRM \u0434\u043b\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.","_dp_featured":false,"_dp_project_url":"","_dp_story":{"version":1,"eyebrow":"CRM-\u0441\u0438\u0441\u0442\u0435\u043c\u0438","hero_title":"\u0412\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0442\u0430 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a CRM BX \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0456 Creatio","summary":"\u041f\u0440\u043e\u0454\u043a\u0442 \u0423\u043a\u0440\u0442\u0435\u043b\u0435\u043a\u043e\u043c\u0443 \u0432 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457: \u0432\u0456\u0434 \u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f \u0432\u0438\u043c\u043e\u0433 \u0434\u043e \u0440\u043e\u0437\u0440\u043e\u0431\u043a\u0438, \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u0457 \u0442\u0430 \u0441\u0443\u043f\u0440\u043e\u0432\u043e\u0434\u0443 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f.","hero_image_id":17699,"hero_badges":[{"icon":"layers","label":"CRM BX"},{"icon":"settings","label":"\u041f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 Creatio"},{"icon":"calendar","label":"\u0423 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457"}],"intro":"\u041a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0430 \u043c\u043e\u0434\u0435\u0440\u043d\u0456\u0437\u0430\u0446\u0456\u044f CRM BX \u043e\u0445\u043e\u043f\u043b\u044e\u0454 \u0431\u0456\u0437\u043d\u0435\u0441-\u0432\u0438\u043c\u043e\u0433\u0438 \u0442\u0430 \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u0443 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u044e \u043d\u0430 Creatio. \u0420\u043e\u0431\u043e\u0442\u0430 \u0432\u0435\u0434\u0435\u0442\u044c\u0441\u044f \u0432\u0456\u0434 \u0443\u0437\u0433\u043e\u0434\u0436\u0435\u043d\u043d\u044f \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u0456 \u0434\u043e \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044e \u044f\u043a\u043e\u0441\u0442\u0456 \u0439 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u0446\u0456\u0439\u043d\u043e\u0457 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438.","challenge":"\u0421\u0444\u043e\u0440\u043c\u0443\u0432\u0430\u0442\u0438 \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0456, \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u0456 \u0439 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u0447\u043d\u0456 \u0432\u0438\u043c\u043e\u0433\u0438 \u0442\u0430 \u043d\u0430\u043b\u0430\u0448\u0442\u0443\u0432\u0430\u0442\u0438 \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u0456 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 CRM. \u041e\u0440\u0433\u0430\u043d\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u044e \u0456 \u0441\u0443\u043f\u0440\u043e\u0432\u0456\u0434 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f.","solution":"\u0412\u0438\u043a\u043e\u043d\u0443\u0454\u043c\u043e \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0439 \u0434\u043e\u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f CRM BX \u043d\u0430 Creatio, \u0440\u043e\u0437\u0440\u043e\u0431\u043b\u044f\u0454\u043c\u043e \u0442\u0430 \u043d\u0430\u043b\u0430\u0448\u0442\u043e\u0432\u0443\u0454\u043c\u043e \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c. \u0421\u0443\u043f\u0440\u043e\u0432\u043e\u0434\u0436\u0443\u0454\u043c\u043e \u0440\u043e\u0431\u043e\u0442\u0443 \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f\u043c, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0435\u043c \u044f\u043a\u043e\u0441\u0442\u0456 \u0442\u0430 \u043f\u0456\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u043e\u044e \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u0457.","highlights":[{"value":"Creatio","label":"\u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 CRM"},{"value":"CRM BX","label":"\u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0439 \u0434\u043e\u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f"},{"value":"\u0423 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457","label":"\u043f\u043e\u0442\u043e\u0447\u043d\u0438\u0439 \u0441\u0442\u0430\u0442\u0443\u0441 \u043f\u0440\u043e\u0454\u043a\u0442\u0443"}],"features":[{"icon":"book","title":"Requirements analysis","text":"\u0424\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0456, \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u0456 \u0442\u0430 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u0447\u043d\u0456 \u0432\u0438\u043c\u043e\u0433\u0438."},{"icon":"settings","title":"CRM configuration","text":"\u0420\u043e\u0437\u0440\u043e\u0431\u043a\u0430 \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u0438\u0445 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043d\u0430 Creatio."},{"icon":"layers","title":"Modernisation","text":"\u0414\u043e\u043e\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043d\u043d\u044f CRM BX \u0443 \u043c\u0435\u0436\u0430\u0445 \u043f\u0440\u043e\u0454\u043a\u0442\u0443."},{"icon":"check","title":"Quality control","text":"\u0422\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f \u0442\u0430 \u043f\u0435\u0440\u0435\u0432\u0456\u0440\u043a\u0430 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457."},{"icon":"users","title":"Ongoing support","text":"\u0422\u0435\u0445\u043d\u0456\u0447\u043d\u0430 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u044f \u0439 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u0446\u0456\u0457 \u0434\u043b\u044f \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f."}],"gallery":[{"image_id":17699,"caption":"Creatio \u2014 \u0456\u043b\u044e\u0441\u0442\u0440\u0430\u0442\u0438\u0432\u043d\u0438\u0439 \u043c\u0430\u0442\u0435\u0440\u0456\u0430\u043b CRM-\u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0438"},{"image_id":17763,"caption":"\u041c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 Creatio \u2014 \u0456\u043b\u044e\u0441\u0442\u0440\u0430\u0446\u0456\u044f \u0437 \u043c\u0430\u0442\u0435\u0440\u0456\u0430\u043b\u0456\u0432 \u043a\u0435\u0439\u0441\u0443"},{"image_id":17935,"caption":"\u041a\u0430\u0440\u0442\u043a\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u0430 \u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0443 \u0432 \u043c\u043e\u0431\u0456\u043b\u044c\u043d\u043e\u043c\u0443 \u0456\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441\u0456 \u2014 \u0456\u043b\u044e\u0441\u0442\u0440\u0430\u0446\u0456\u044f Creatio"}],"architecture":{"title":"Areas of implementation","core":"CRM BX \/ Creatio","inputs":["\u0424\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0456 \u0432\u0438\u043c\u043e\u0433\u0438","\u0422\u0435\u0445\u043d\u0456\u0447\u043d\u0456 \u0439 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u0447\u043d\u0456 \u0432\u0438\u043c\u043e\u0433\u0438"],"outputs":["\u0420\u043e\u0437\u0440\u043e\u0431\u043a\u0430 \u0442\u0430 \u043d\u0430\u043b\u0430\u0448\u0442\u0443\u0432\u0430\u043d\u043d\u044f","\u0422\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f \u0439 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u044f\u043a\u043e\u0441\u0442\u0456","\u0414\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u044f \u0442\u0430 \u0441\u0443\u043f\u0440\u043e\u0432\u0456\u0434"]},"integrations":[],"results":[{"value":"\u0423 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457","label":"\u041a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0435 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\u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u044f","text":"\u0414\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0443 \u0432\u043a\u043b\u044e\u0447\u0435\u043d\u043e \u0442\u0435\u0441\u0442\u0443\u0432\u0430\u043d\u043d\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u044e \u0442\u0430 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