From scanning products to payment on the shop floor
A mobile app for TSUM Kyiv stylists and sales assistants, with receipts, customer identification, CRM and payment integrations.
- complete service workflow
- Product → payment
- customer identification
- QR / phone
- customer data transfer
- CRM
Challenge
Automate receipt creation and payment at the point of service, and display prices, discounts and promotions. Connect customer data with CRM, back-office and payment systems.
Solution
We implemented product scanning, customer identification via QR code or phone number, receipt creation and payments. We configured automatic data transfer to enterprise systems.
What we delivered
Product scanning
Displaying prices, discounts and current promotions.
Customer profile
Identification by QR code or phone number.
Receipts and payments
Completing purchases directly on the shop floor.
Sales assistant’s tool
A working app for stylists and sales assistants.
Enterprise integrations
Data exchange with CRM, back-office and payment systems.
How the solution works
- Product scan
- Customer QR code / phone
- Receipt and payment
- Back-office system
- CRM
Technologies
Integrations
Results
Full cycle
Customer service
From product scanning to completed payment.
Automatically
Data transfer
Data flows to the enterprise back-office system and CRM.
On the shop floor
Mobile operations
Stylists and sales assistants gained a tool for on-site customer service.
About the project
The app supports the complete customer service workflow on the shop floor. Sales assistants work with products, prices, customers and payments in a mobile interface.
